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Frequently asked questions.
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What is keystone-io?
keystone-io is a financial platform that simplifies investing and helps you make smarter decisions, combining expert advisors, disciplined portfolios and clear digital tools in one place.
Who is keystone-io for?
Individuals, families and businesses who want disciplined, professionally managed investments with clear reporting — from first-time investors to institutions.
Where is keystone-io based?
Our headquarters are in New York, with advisors serving clients across North America, Europe and Asia-Pacific.
How do I contact support?
Email hello@keystone-io.net, use live chat in the app, or call +1 (212) 555-0142, Monday–Friday 9am–6pm ET.
What is the minimum deposit?
Starter accounts open with $100, Growth with $5,000 and Premium with $50,000. Institutional pricing is tailored.
Can I change my account type later?
Yes — upgrade or downgrade anytime from your dashboard.
Can I open a joint account?
Joint accounts are available on Growth and Premium plans.
How long does it take to open an account?
Most accounts are verified and ready to fund within one business day.
How do you keep my assets and data secure?
We use 256-bit encryption, mandatory two-factor authentication and independent audits. Client assets are held with regulated custodian partners, separate from our own balance sheet.
Is two-factor authentication required?
Yes. 2FA is mandatory for every account and every new device.
What happens to my money if keystone-io closes?
Client assets are held in your name at regulated custodians, separate from our company assets.
Is keystone-io suitable for beginners?
Yes. Our Starter account and guided onboarding turn complex strategies into simple, actionable steps, and an advisor is always one message away.
Can I invest in global markets?
Absolutely. Growth, Premium and Institutional accounts give you access to 40+ markets worldwide from a single dashboard.
Do you offer sustainable (ESG) investing?
Yes. Every account can switch on ESG-screened portfolios that align long-term returns with your sustainability goals.
How often are portfolios rebalanced?
We monitor daily and rebalance whenever allocations drift beyond set thresholds.
How do fees work?
You pay a single annual advisory fee based on assets under management, charged monthly. No trading commissions.
How do I withdraw funds?
Request a withdrawal in the app; funds typically arrive in your bank account within 2–3 business days.
Are there withdrawal or exit fees?
No. You can withdraw or close your account at any time without penalties.
Still have questions?
Our support team is here Monday–Friday, 9am–6pm ET.